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DELIVERY INFORMATION

Here at Safetyfix, we know you’ll probably need your safety products as quickly as possible and in perfect condition ready to use. We dispatch our products using a selection of carrier partners including DPD and Royal Mail with larger orders being processed through the Palletforce network.

Delivery is free for all orders over £100 (ex VAT). A small charge of £4.99 is added to orders under this for orders on mainland UK via our standard delivery service. For orders totaling between £100 - £150, standard delivery is FREE and orders over £150 include FREE next Working Day Delivery (if placed before 2pm). This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man. Here, the total delivery charge for these areas is £20, delivery may take up to 2 working days longer that your selected option. Unfortunately we don’t offer delivery to those outside the UK.  

 

Order Value Standard (1-5 Working Days) Next Working Day Next Working Day B4 12 Next Working Day B4 10.30 Saturday Delivery
Less than £100 £4.99 £6.99 £11.99 £18.99 £18.99
£100 - £150 Free £6.99 £11.99 £18.99 £18.99
Over £150 Free Free £11.99 £18.99 £18.99

How long will my order take to reach me?

We aim to despatch all in stock orders the same day if placed before 12.00noon. If placed via our standard delivery service, your order should arrive within 5 working days*, but often will arrive within 2-3 working days. 
Orders placed for next day or premium delivery options arrive the next working day* if placed before 12noon and in stock.
 
* We try our hardest to meet all delivery times, but, sometimes, there may be delays that we can’t avoid, especially during busy periods. There might also be other factors, too… things like postal/delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address. We'll keep you as updated as we can and you should be able to track your parcel’s progress online.
 
Please see the checkout page for up-to-date estimates of delivery and cut-off times,. Occasionally (e.g., for the reasons above) these delivery services may not be available, order cut-off times may need to be amended and/or delivery times may need to be extended. However, we'll always work hard to keep these temporary changes to a minimum. We can't be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the delivery partner.

If you have any other issues, feel free to contact our Customer Service Department here.

can i track my parcel?

If shipped via our Standard 1-5 day Delivery Option

Depending on our delivery partner, you may be able to track your order and receive an estimated time of arrival. Our Standard delivery options depend on the size, weight and value of your order. If you’re lucky enough to have a premium delivery option provided as standard for your order, our delivery partners will send you delivery notifications and a tracking link. 

Next Day and Premium Delivery Options

Delivery is fully tracked, and delivery notifications via SMS and email are provided by our delivery partners (if you have provided both pieces on contact information).

We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. 

Delivery Restrictions and Exclusions

Unfortunately we are unable to ship outside the UK at the moment, but we're working hard to get this service up and running soon. Please check back again soon!

Premium delivery options are not available to the following areas:

  • Isle of Man
  • Isle of Wight
  • Scottish Highlands
  • Northern Ireland

More Information and Frequently Asked Questions

A list of frequently asked questions are available to view here. 

If you have any other issues, feel free to contact our Customer Service Department here.

or By Telephone: 01902 870 772

or By Email: customercare@safetyfix.co.uk